Information - Northam Family Practice

100% BULK BILLING PRACTICE
100% BULK BILLING PRACTICE
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Information

Information



OUR PRACTICE
Our friendly Administration Team consists of our Practice Manager Tamara and Receptionist's Debra, Susan and Elizabeth. Our Practice Nurse is Page and she is available for immunisations, dressings, care plans and other non-specific medical advice.

APPOINTMENTS & COMMUNICATION
Same day appointments are available within our opening hours. To book an appointment you can call the surgery, come in and enquire when the next appointment is available or you can book online via our website or Health Engine.

Our doctors can provide home visits however, the provision of these visits are at the discretion of the treating doctor.
Walk ins: We do accept walk-in patients. As a walk-in patient you may have to wait an extended period of time due to other patients have already booked appointments and you will be advised of an average wait time if you walk in. We recommend booking an appointment to ensure you are not waiting as long.

For appointments outside of our opening hours you contact the following:
Northam Hospital– 50 Robinson Street, Northam 6401– Phone: (08) 9690 1300
For Emergency Medical Attention please contact 000 Immediately.

Phone Communication: if you need to speak to your doctor over the phone, you will need to leave a message with reception and the doctor may return your call at their discretion. We do not transfer patient’s calls through to the doctor.

Electronic Communication is available via email at p.manager@northamfamilypractice.com.au Any queries relating to clinical issues or any urgent matters should not be sent through email and you should call the practice.

MANAGEMENT OF PERSONAL HEALTH INFORMATION
The practice has strict guidelines on confidentiality, patient consent, consent for a 3rd party to obtain information, transferring of health information and access and security of personal health information.  It adheres to the The National Privacy Principles Act and the Health Records and Information Act.

TRANSLATION SERVICES AVAILABLE

Our staff can speak
Arabic
English
Gujarati
Hindi
Malayalam
Tamil
Telugu
Urudu

If you require an interpreter, please let us know and we can arrange one prior to your appointment via Translating and Interpreter Services (TIS) https://www.tisnational.gov.au/


10 Tips for Safer Health Care


During the appointment, we advise all patients to book an appointment   to discuss results. However, our procedures for the recall of results are as   follows:

URGENT RESULTS:
The   nurse will contact you immediately by phone to advise you to make an   appointment to see the doctor. If there is no answer after 3 attempts, a   letter will be sent to you, advising an urgent appointment.

NON - URGENT RESULTS:
The   nurse will contact you via phone to advise you to make an appointment. If   there is no answer after 3 attempts, a letter will be sent to you, advising   an appointment.
If your results are normal we do not contact you to advise you   of this. You can phone the surgery to check if your results have been   received, and may make an appointment to discuss the results, even if they   are normal. We do not give results   over the phone due to patient confidentiality.
For recalls   and reminders we will attempt   to call, if there is no answer a letter will be sent. Confidential   information is not included in these letters.
We participate in national, state and territory reminder systems and   registers, such as the Australian Childhood Immunisation Register and the   National Cervical Screening Program.

PERSONAL HEALTH INFORMATION
Northam Family Practice has strict guidelines on confidentiality, patient consent, and consent for a 3rd party to obtain information, transferring of health information and access and security of personal health information.
It adheres to the Australian National Privacy Principles Act and the Health Records and Information Act. A copy of this information can be obtained from reception upon request.

CONTINUOUS EDUCATION
The practice is committed to supporting the doctors, nurses and administration staff to participate in on-going education.

APPOINTMENTS
Please ring 08 9621 9500 for an appointment.
If you need more time with the doctor, please tell the receptionist when you make your booking. Urgent medical problems will always be dealt with promptly.

NEW PATIENTS (DOWNLOAD FORM HERE)

If you are New to our practice you can download the new patient form, complete it and bring it in with you to your appointment. If you prefer reception can give you a form to fill in when you arrive for your appointment.


TELEPHONE AND ELECTRONIC COMMUNICATION
Electronic Communication is available via email at reception@northamfamilypractice.com.au All personal email is stored on a program specific encrypted computer data base system. Any emails or phone calls addressed to clinical staff will be forwarded to the appropriate physician and returned with a phone call.

AFTER HOUR CARE

For after hours medical attention, please contact Health Direct 1800 022 222 to speak to a health professional or alternatively present to the emergency department at the Northam Hospital, located at 50 Robinson St Northam, Phone 9690 1300

FEEDBACK & COMPLAINTS
If you have any questions, feedback or complaints please do not hesitate to contact the staff at Northam Family Practice.
You can also provide feedback, suggestions & complaints via email to p.manager@northamfamilypractice.com.au

If you are dissatisfied with the service you have received from our practice and do not want to discuss this with us, the following information is for the state health complaint agency:

The Health and Disability Services Complaint Office (HaDSCO)
GPO Box B61
Perth WA 6838
Phone: (08) 9323 0600
Fax: (08) 9221 3675
Country Free Call: 1800 813 583



Northam Family Practice,
33 Wellington Street,
Northam WA 6401.(old Post Office)

OPEN 7 DAYS A WEEK
100% Bulk Billing Practice
Monday – Friday: 8:00AM to 5:00PM
Saturday: 9:00AM to 1:00PM
Sunday: 9:00AM to 1:00PM

Northam Family Practice 2017
Northam Family Practice 2018
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